Welcome to Tudor Ave — where timeless comfort and modern elegance meet. Below are answers to our most common customer questions to help make your shopping experience seamless and enjoyable.
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Orders & Shipping
How long will it take to receive my order?
- Most orders are processed within 2–3 business days. Standard shipping typically takes 5–10 business days, depending on your location and the product’s origin. You’ll receive a confirmation email with tracking details once your order ships.
Do you offer express shipping?
- At this time, express shipping is available for select items. Please contact us at info.tudorave@gmail.com before placing your order, and we’ll do our best to accommodate your request.
How do I track my order?
- Once your order ships, you’ll receive a tracking number via email. You can follow the link in your email to view real-time updates.
Do you ship internationally?
- Currently, Tudor Ave ships within the United States. We plan to expand to international destinations in the future.
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Returns & Exchanges
At Tudor Ave, each piece is thoughtfully curated in limited quantities, with care given to craftsmanship, materials, and timeless design. For this reason, all sales are final.
- If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at info.tudorave@gmail.com, including your order number and photos of the issue. We will gladly make it right.
- At this time, we are unable to accept returns or exchanges for reasons other than damage or fulfillment errors.
- We encourage you to review product descriptions and dimensions carefully before placing your order. If you have questions prior to purchasing, we’re always happy to help.
Thank you for supporting a small, independent brand built on intention, beauty, and meaningful living.
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Products & Quality
Are Tudor Ave products handmade?
Many of our pieces are artisan-inspired and crafted in small batches. We partner with select makers and suppliers who share our commitment to quality, detail, and design integrity.
Will my product look exactly like the photo?
Slight variations in texture, finish, or color are part of what makes each piece unique. These distinctions reflect the natural materials and handmade processes that embody Tudor Ave’s warm, artisanal aesthetic.
How should I care for my products?
Care instructions vary by product type:
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Candles & Wax Melts: Trim wicks to ¼ inch before lighting. Avoid drafts and burn on a heat-safe surface.
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Textiles: Most blankets and throws can be hand washed or machine washed on a gentle cycle.
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Bath & Body: Store in a cool, dry place away from direct sunlight.
Specific care recommendations are included on each product page.
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Contact & Support
How can I reach Tudor Ave?
We’d love to hear from you. Please contact our customer support team at info.tudorave@gmail.com. We aim to respond to all inquiries within 1–2 business days.
What are your business hours?
Our online store is open 24/7. Customer service hours are Monday–Friday, 9 AM – 5 PM CST.
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A Note from Our Founder
At Tudor Ave, we believe that a beautiful home is the foundation for a beautiful life. Each item we offer is thoughtfully chosen to bring warmth, comfort, and inspiration into your space. Thank you for supporting a small business built on creativity, community, and care.